Refund policy

REFUND POLICY 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lyrolabs.shop.
Once your return is approved, we will provide instructions on how and where to send your package.

Please note that items sent back without first requesting a return will not be accepted

Damages and issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@lyrolabs.shop so we can resolve the issue quickly.

Non-returnable items

For hygiene and safety reasons, certain personal care products cannot be returned if opened or used.

Exchanges

The fastest way to get a different item is to return your original item and place a new order after your return is approved.

🇪🇺 European Union 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 5–10 business days.

If more than 15 business days have passed since approval, please contact us at info@lyrolabs.shop.